1200 GSA and Navi Cradle error

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Joined
Oct 20, 2020
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Bike
BMW R1200GS
Good day.
I had a Zumo cradle on a 1200GSA and removed it to replace it with a Navi cradle. The first time I plugged it in, the Navi VI came on and it charged and the Multi Controller Wheel worked. The second time the Cradle and Navi VI comes on and it charges but the wheel don't work at all.
Somebody that can assist please?
 
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