Hyosung poor service

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Pleco

Race Dog
Joined
Nov 28, 2006
Messages
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Location
Cape Town Parow
Bike
BMW R1200GS HP2
Hello Guys and Gals.

Recently I got the wife very keen on this adventure biking thing. Problem is that she has never ridden a bike before. In my wisdom, I reckoned a light 125 would be a good start, and seeing that she will most likely take a tumble or two, it should not be too expensive. I was looking at the disposable bikes that they sell these days, and settled on a Hyosung, as Kawasaki brought them in once in a while, and they looked the best of the lot. I was also assured by Smith Power (their new distributors) that parts were readily available.
I bought one with a slight tappety noise, for a very good price, and opened up to have a look. I found that the exhaust rocker arm has worn on the cam side, and would need to be replaced.

Herewith the correspondence with the Hyosung agents: Please check the date on the first mail. :mad:

This is the last reply I got today. All I can say that you would be dealing with these guys at your own peril. (I see his caps lock got stuck as well :eek:)

HI

NO WE CANNOT LIKE I SAID IN LAST MAIL WE ONLY IMPORT NEW MOTORCYCLES AND PARTS WE SO NOT DO SECOUND HAND PARTS AT ALL.
YOU WOULD HAVE TO GO TO DEALERSHIPS. I HAVE ATTACHED OUT LIST SO YOU CAN ENQUIRE THERE.

SORRY I CANNOT HELP AND I WILL BE RECEIVING THE NEW PART SHORTLY.

BEST REGARDS

SMITH POWER EQUIPMENT

ERIC STUIVER
POLARIS LINHAI HYOSUNG
TEL: 011 284 2044
FAX: 011 284 2101

________________________________________
From:
Sent: 17 September 2009 08:53
To: Eric Stuiver
Subject: RE: Hyosung rocker arm
Importance: High

Hello Eric.

Can you guys help me or not?

Regards

Lukas Bekker


From:
Sent: 14 September 2009 08:16 AM
To: 'Eric Stuiver'
Subject: RE: Hyosung rocker arm

Hello Eric.

Don’t you have a second 125 motor to strip for this part?

Regards

Lukas Bekker



From: Eric Stuiver [mailto:[email protected]]
Sent: 08 September 2009 02:29 PM
To: Eksteen Steel
Subject: RE: Hyosung rocker arm

Hi

I have been in heated argument with them on shipping del time since last week and still awaiting on a shipping date.

I will give yourself extra discount on this item for your wait and ii will inform you personally on this as soon as I get a date from them.

Sorry to keep you waiting.

Best regards

SMITH POWER EQUIPMENT

ERIC STUIVER
POLARIS LINHAI HYOSUNG
TEL: 011 284 2044
FAX: 011 284 2101

________________________________________
From:
Sent: 08 September 2009 14:28
To: Eric Stuiver
Subject: RE: Hyosung rocker arm

Hello Eric.

Any progress on this?

Please note the date of the first mail at the bottom.

Regards

Lukas Bekker

From: Eric Stuiver [mailto:[email protected]]
Sent: 02 September 2009 01:45 PM
To: Eksteen Steel
Subject: RE: Hyosung rocker arm

Hi

I have send a mail to my supplier overseas again I will forward his response as soon as so you can see the result.

Sorry for the wait. I am ontop of this for you


Best regards


SMITH POWER EQUIPMENT

ERIC STUIVER
POLARIS LINHAI HYOSUNG
TEL: 011 284 2044
FAX: 011 284 2101

________________________________________
From: 
Sent: 02 September 2009 10:41
To: Eric Stuiver
Cc: Dieter Bergmann
Subject: RE: Hyosung rocker arm

Hello Eric.

Any news on this?

Regards

Lukas Bekker

From:
Sent: 31 August 2009 08:40 AM
To: 'Eric Stuiver'
Subject: RE: Hyosung rocker arm

Hello Eric.

Any news on this?

Regards

Lukas Bekker

From: Eric Stuiver [mailto:[email protected]]
Sent: 25 August 2009 09:33 AM
To: Eksteen Steel
Subject: RE: Hyosung rocker arm

Yes sir

I am doing a follow up on this for you. As soon as I have all the information in front of me I will respond to you asap!

regards

SMITH POWER EQUIPMENT

ERIC STUIVER
POLARIS LINHAI HYOSUNG
TEL: 011 284 2044
FAX: 011 284 2101

________________________________________
From:
Sent: 25 August 2009 09:30
To: Eric Stuiver
Subject: FW: Hyosung rocker arm

Hello Eric.

I understand this is now in your good hands.

Regards

Lukas Bekker

From: Dieter Bergmann [mailto:D[email protected]]
Sent: 25 August 2009 09:14 AM
To: Eksteen Steel
Subject: RE: Hyosung rocker arm

Good morning Mr Bekker,

Thank you for your mail.

I have forwarded your mail onto Eric Stuiver from our Spares department, he will be in contact with you shortly to help you regarding your Hyosung.

If you have any further queries, please don't hesitate to contact me.

Regards

Dieter Bergmann
Marketing
Tel: (011) 284 2000
Direct: (011) 284 2069
Fax: 011 284 2100

SMITH POWER EQUIPMENT
2 Lascelles Road
Meadowbrook
Edenvale


________________________________________
From:
Sent: 24 August 2009 12:59 PM
To: Dieter Bergmann
Subject: FW: Hyosung rocker arm
Importance: High
Hello Dieter.

Can you please assist with this. I am not getting any delivery date from Jacques at Mavericksport. Is there somebody else I can try? The bike has been standing for a while now. I have also been in contact telephonically with Jacques.

Regards

Lukas Bekker

From:
Sent: 18 August 2009 10:08 AM
To: '[email protected]'
Subject: RE: Hyosung rocker arm
Importance: High

Hello Jacques.

Ek kan net die part by jou kry. Help asb, dit raak nou dringend.

Groete

Regards

Lukas Bekker

From:
Sent: 11 August 2009 01:40 PM
To: '[email protected]'
Subject: Hyosung rocker arm
Importance: High

Hello Jacques.

Wanneer kom hierdie part?

Groete

Regards

Lukas Bekker

From:
Sent: 24 March 2009 10:47 AM
To: 'Jacques Bosman'
Subject: RE: Att Jacques

Hello Jacques.

Kon jy die part vir my bestel?

Groete

Regards

Lukas Bekker

From:
Sent: 19 March 2009 05:07 PM
To: 'Jacques Bosman'
Subject: RE: Att Jacques

Hello Jacques.

Kan jy maar vir my bestel asb.

Laat weet maar wat julle bank details is.

Regards

Lukas Bekker

From: Jacques Bosman [mailto:[email protected]]
Sent: 17 March 2009 04:43 PM
To: Eksteen Steel
Subject: RE: Att Jacques

Hi Lukas

No stock in JHB will have to place on back order, and will take a month from order date.
R 351.16 + VAT

Thanks
Jacques


________________________________________
From:
Sent: 16 March 2009 16:50
To: Jacques Bosman
Subject: Att Jacques

Hello there.

I need a rocker arm for the exhaust valves on the Hyosung RX 125 2005 model. The rocker have worn through where it rides on the cam, causing the valve clearance to open up.

Can you assist?


Regards

:'( :'( :'( :'( :'( :'( :'( :'(
 
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